Jungheinrich combines the know-how of the manufacturer with the experience and expertise of the systems solution provider. From project planning and implementation to service and support by our service engineers. We get it done!
We are at your service – around the clock!
In case of a fault limiting your system‘s performance, we instantly come to the rescue. We provide reliable support, thus ensuring a high system availability. Our software experts from the central support team have many years of experience and can generally provide immediate solutions to your problems remotely. If they are unable to do so, one of our qualified service engineers is on your premises within the shortest time possible. Thanks to our close-knit global service network and our consistently high quality standards around the world. Thus, you can rest assured that downtimes of your logistics system are reduced to an absolute minimum.
Customised service and support solutions - Our product portfolio at a glance:
Close cooperation between the central support hotline for software and control technology and our on-site service engineers guarantees high system availability and the smooth operation of your logistics system. You focus on your business, while we take care of your plant.
Always on the safe side - With our service for logistics systems
Anytime, anywhere and in the shortest time possible – we make sure that all of your equipment is in good shape, so that your logistics system keeps running smoothly at all times.
Our service portfolio includes:
- Safety checks
- Material management
- Operational management
All these services are available as flex, intervall or premium services.
Always within reach - Our 24/7 support for logistics systems
Whilst our service technicians are servicing your system on-site, our central support staff are available for you around the clock on 365 days per year.
We provide support in the following areas:
Support for WMS and control technology
We support not only your WMS but also the control technology for your automatic warehouse system and your automatic material handling equipment. To keep your software up to date, you receive regular release updates for your WMS.
Support for automated guided vehicles
Our Automated Guided Vehicles AGV are based on our tried-and-tested serial trucks,which we automate on a modular basis according to your requirements. In the event of a fault, you are supported by one of our software specialists, enabling you to reduce non-productive time to a minimum.
Support for radio transmission and IT
Our support guarantees maximum availability and optimal performance of your radio transmission products. such as scanner, printer or terminals. You can either send them to us or our service engineer can come to you.
Benefits of our service and support for logistics Systems at a glance:
- High process safety due to guaranteed system availability.
- Maximum cost certainty and transparency thanks to individual service and support solutions.
- Increased time savings – only one contact partner for your logistics system.
- Extended system service life due to interval mainte- nance and testing of your plant.
- Enhanced performance – more time to focus on your core business.
The global Jungheinrich network – Close to you, anywhere, anytime
Every day and around the world, more than 6,300 After Sales staff, including more than 4,500 service engineers, ensure that your logistics operations keep running smoothly. To do so, we rely on our expertise as manufacturer as well as on diagnostic tools and a high spare parts availability.