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Technical Services and L.O.L.E.R.

Technical Engineer Training

  • Product and technical training - Specialist training department responsible for the technical education of Jungheinrich engineers.
  • Hotline Support - Responding to technical enquiries from engineers and customers.
  • All branches supported by a technical department in Hamburg.
  • Every engineer supported by technical documentation on CD.
  • The only truck company to receive a National Training Award for our engineers' training scheme.

Product Quality

  • Engineers are supported by Product Quality Managers who co-ordinate changes to technical products.
  • "Fast Accident" Investigation under the guidance of our Health & Safety Department.
  • Central database used to report technical defects.

 

Field Support

  • Top level troubleshooting support provided by High-tech specialist engineers.
  • Complex installations are supported by our most experienced personnel.

Inspection Services and L.O.L.E.R

  • Regular inspections of our own trucks carried out under the L.O.L.E.R 1998 regulations.
  • L.O.L.E.R (Lifting Operations and Lifting Equipment Regulations that is equivalent to the MOT for Forklift Trucks) - Introduced to improve safety standards.
  • L.O.L.E.R requires all lifting equipment to be examined at least every six or twelve months dependent on equipment type.
  • We offer a contract to cover all aspects of this legislation from examination and reporting to documentation, giving the customer peace of mind and knowledge that the duty of care to the operators has been satisfied.
  • Jungheinrich Inspection Services check the entire truck.
  • Knowledgeable and impartial.
  • End of contract inspection can be carried out, highlighting damage and the need for repair at the end of a contract.
  • All our inspectors are ex Service Engineers who have focused their skills toward inspection.
    Features include:
  • Frequency and content of service tailored to match truck usage and work environment
  • Prevention of breakdown and early identification of potential future problems
  • Advice on operations to achieve trouble-free running

Our objective - to increase lift truck operating times between services and to decrease maintenance times - thus increasing UPTIME.