Keeping our promise...
... An essential part of building trust is doing what you say. We will arrange for delivery at times and dates which match our promise of providing the best service around. And we will back up delivery with all the appropriate information and instructions, with first class training to ensure you are up and running straight away.
Smooth running service...
... We will ensure that every product from Jungheinrich is delivered and kept in the finest condition - thanks in part to our use of advanced diagnostics. Over 550 service engineers are trained not just to carry out a thorough maintenance of your equipment, they will use their experience and initiative to look beyond the job in hand, highlighting other issues that require attention.
Fast problem solving...
...If and when something should go wrong, customer service is available 24/7 to take your call. Our highly trained Aftersales technicians are on call 24 hours a day, with Jungheinrich response times now even quicker than before. Spare parts can be supplied overnight in the UK and from our central European parts store in Hamburg if required. We have also increased the efficiency of our internal support teams delivering improved customer response to any complaints through our complaints management process.
Getting the most of your fleet...
...Last but not least, we recognise that every customers' needs change with their business. Every materials handling product in Jungheinrich's range is designed for a certain type of task. Our customer service team will evaluate your application to ensure best practice and make an early recommendation of solutions for you to consider.
This we call total fleet optimisation - when we understand your needs as well as you do. |
