Although we aim to please all of our customers, sometimes things can just go wrong.
We're transparent about our complaints process and you can expect your concerns to be received and reviewed by the Finance and Administration Director, who also runs our customer experience programme.
We are very sorry if we weren't able to meet your expectations and are happy to receive your feed back on how we can further improve our industry leading customer service.
Please download our complaints form here.
There are multiple methods in which you can lodge your complaint eg by post, email, fax.